Arrive Alive Guarantee (AAG)
If there are any issues with your livestock delivery, please email us within 2 hours of receiving your order with the following details:
- Your name
- Order number
- Description of the item(s)
- A clear photo of the item(s) in the bag
Keep the item(s) separate from others, remove as much water as possible, and begin acclimating them. The livestock may be in a dormant state due to shipping stress and trauma.
After acclimating, send a clear photo of the item(s) outside the bag. If you have multiple items, please include them in one photo.
Please note, shipping and box fees are nonrefundable.